Data Privacy Policy

This privacy notice tells you what to expect us to do with your personal information.

Contact details

Post: Inter Care Ltd, 46 The Half Croft, Syston, LEICESTER LE7 1LD United Kingdom

Telephone: +44 116 269 5925

Email: info@intercare.org.uk

What information we collect, use, and why

We collect or use the following information for marketing purposes, to receive donations or funding and organise fundraising activities:

  • Names and contact details
  • Addresses
  • Payment or banking details
  • Donation history
  • Taxpayer information (for Gift Aid purposes)
  • Information about your activity online when you visit our website

We will use your data to process your requests, administer your donation (including processing gift aid), support your fundraising, support you as a volunteer and to provide you with more information about our work and activities.

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s (Information Commissioner’s Office) website:

  • Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
  • Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
  • Your right to erasure – You have the right to ask us to delete your personal information.
  • Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information.
  • Your right to object to processing – You have the right to object to the processing of your personal data.
  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
  • Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information for marketing purposes, to receive donations or funding and organise fundraising activities are:

·         Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·         Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

o   Inter Care may use collected data to supply you with further information about Inter Care and its services or to respond to a request for information or an enquiry. Where you have specifically agreed to this, Inter Care will send you communications by email relating to our work which we think may be of interest to you.

o   Inter Care may collect information relating to any donations that you make. This information is necessary for us to process your donation and provide a confirmation message.

o   Inter Care may also use collected information and statistics for the purposes of monitoring website usage and its services. You cannot be personally identified by this information.

o   Inter Care will also use and analyse the information collected to administer, support, improve and develop our organisation.

o   We will only use your data in a manner that is appropriate considering the basis on which that data was collected.

Where we get personal information from

  • Directly from you
  • Regulatory authorities
  • Charities or voluntary sector organisations
  • Previous employers
  • Suppliers and service providers

How long we keep information

Inter Care keeps information for as long as it is reasonable and necessary for the relevant purpose for which it was collected. Sometimes the length of time we keep information is dictated by statutory obligations e.g. in the case of Gift Aid collection.

 

Who we share information with

Others we share personal information with:

  • Organisations we need to share information with for safeguarding reasons
  • Relevant regulatory authorities
  • External auditors or inspectors
  • Organisations we’re legally obliged to share personal information with
  • Publicly on our website, social media or other marketing and information media. In this case, your personal information will be shared only after we have obtained your consent.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

This policy was approved by the Trustees on 12th May 2025

This policy shall be reviewed in one year’s time